I am originally from Florida and a proud Gator fan with my Bachelor of Science degree from the University of Florida. My first job out of college took me to Atlanta for a 19 year career in the computer software industry. I left corporate to follow my long-time desire to have my own business.
For over 20 years I have been serving dentists in Metro Atlanta and across the country providing high-speed, low-speed and electric handpiece repairs. I am one of only a few handpiece repair technicians to be trained and certified in handpiece repair by Dentsply International.
As an independent small business operator my number one goal is customer satisfaction. If a customer is not satisfied with a repair for any reason, I will make it right or refund their money.
I know that happy customers are repeat customers. Saving my dentists money makes them happy. I believe that making repairs last longer with quality parts and repair procedures, actually makes me more profitable in the end.
For that reason I assist my customers in diagnosing why their handpieces are failing. Many times a solution can be found that will extend the life of their repairs, keeping their handpieces up and running longer.
I know that longer lasting repairs mean a more satisfied customer that is much more likely to use me again. This is probably why many of the dental assistants or hygienists I work with continue using me even if they move to a new practice. Being customer focused is why many of my customers have been using my repair services for over 10, 15 or even 20 years.
Handpiece Xpress provides dentists with high-quality handpiece repair services. We understand how important it is for dental professionals to have fully functioning equipment, which is why we offer repairs for all different types of handpieces.
We are certified in the repair of Midwest handpieces through the Dentsply Professional Division’s Certification Training Program, and have performed tens of thousands of high-speed and low-speed handpiece repairs.
I work for a dental office in Alpharetta (Windward Dental) and we are so thankful for handpiece xpress! Don is so kind and the service/turnaround time is so quick. We have always had beyond exceptional service. Highly recommendMckenzie Holtzclaw
We have been using Handpiece Xpress since 2014 and couldn't be happier! Don has taken wonderful care of my handpieces. His communication, quick diagnosis and customer service are what sets him apart from other companies. I have full trust in him and recommend his services to everyone!Angie Gribble Hedlund
I've been working with Don for the better part of two years and he has kept my handpieces operating at peak performance. Don personally provides first rate customer service with exceptional turn around time, quality repairs, and meticulous packaging. I don't know how I would keep the Lab up and running without Handpiece Xpress.Sully Bares
My office (Vlass and Merritt Dental Care) has been using Handpiece Xpress since 2011, they do same day pick up and the turnaround time is just a couple of days. Don is very thorough, he always has great suggestions on how to properly maintain our handpieces, his overall service is top of the line.Lila Manseill
Dr DeSenze has been working with Don at HPiece Xpress for over 15 years.......Not only is the work top notch.....but add in the honesty and personal relations.....This Co is 2nd to none.....Anna Desenze
It doesn't get any better. Turnaround the very next day, friendly & reasonable including a warranty. Don is great.Wyman Martin
If you are in need of handpiece repair services, please do not hesitate to contact us – we would be more than happy to help!
My Emergency Dental is proud to write this review because of the exemplary service that has been been provided by Handpiece Express. The personalization from the point of speaking with the owner first hand to make sure that the tools are properly evaluated and cared for is second to none. I have been using this company going on four years and I will continue to use them for years to come. I highly recommend this company for its expert and timely service.Demetri McDonald